Customer Emails

Overview

Settings → Email templates holds the emails your customers get about their orders. Two are sent for you:

• Order Confirmation — when a customer places an order at the kiosk.
• Ready for pickup — when staff move an order to Ready for pickup.

Each is sent once per order, only when the customer gave an email address, from your shop's name. Nothing is emailed when an order is paid, cancelled or picked up. The list marks these two Sent automatically (or Automatic: off).

Owners and admins can edit the templates and the reply-to address; members and viewers see them read-only.

Editing a template

Open a template to change its Template Name, Email Subject and Content. Messages are plain text: leave a blank line between paragraphs. You can use three variables, in the subject or the message:

• {{customerName}} — the customer's first name, or "there" when there's none.
• {{orderNumber}} — the order number.
• {{orderStatus}} — the order's status, as customers see it.

Any other {{…}} is refused when you save, so a customer never gets one unfilled.

• Preview shows the email as you type, filled in with example values.
• Send me a test emails the subject and message on screen, saved or not, to you only, with "[Test]" in the subject. You can send 5 tests every 10 minutes. In the demo workspace it only shows the preview.
• Reset to default puts back ThreadReady's wording. Nothing changes until you save.
• Send automatically turns the email off or on for every order (on by default).

Press Save Template to keep your changes.

Templates that aren't sent

Status Update, and any template you create yourself, are marked Not sent: ThreadReady never emails them. Keep them as wording to copy into your own emails.

Customer reply-to email

The emails come from your shop's name, but from a ThreadReady address. Set a Reply-to email at the top of the page (we suggest your front-desk inbox) and a customer who hits Reply reaches you; the customer's proof page also shows it as the way to contact you. Leave it empty and replies won't reach you. It can't be set in the demo workspace.

Other emails customers get

Kiosk receipts and proofs, and saved-design links, are sent by ThreadReady with its own wording; they aren't templates. See Paperless receipts and Saved designs.

To see whether a customer's email went out, or resend one that failed, open the order: see Automatic customer emails.