Help & Guides
Step-by-step guides for setup, designs, the kiosk, orders, and billing. Can't find what you need? Contact us.
What customers see and do on the kiosk, from the welcome screen to the receipt.
What a customer sees from the welcome screen to the order screen: choosing a product or design, one step per field, review and the receipt.
What customers can type and choose on each field, and the shop rules that limit it: length, lines, letter case, initials, fonts, sizes and threads.
The live stitch preview, the embroidery area, and how customers move a field or a single letter, with the limits on each.
Every message that stops a step or the order (too long, too big, characters, moved letters, contact details, offline) and what to do about it.
The price as customers go, the review step, approving the design, the order screen, paying at the register, and proofs.
How a paired tablet looks after itself: the idle reset, refreshes, going offline, failed saves and pages, and re-pairing.