Managing Orders
Understand the order lifecycle from kiosk submission through production and pickup.
Order lifecycle
Every embroidery order follows this flow:
- Submitted — Customer completes their design on the kiosk or online and submits it.
- Unpaid — Order is waiting for payment (if applicable).
- Paid — Payment received.
- Ready for production — Order is approved and queued for stitching.
- Saved — Draft orders saved but not yet submitted.
Viewing orders
Go to Orders to see all orders for your workspace. Use the filter tabs to quickly find orders by status:
- All — Every order regardless of status.
- Unpaid — Orders awaiting payment.
- Production ready — Approved orders ready to stitch.
- Submitted — Newly submitted orders pending review.
- Completed — Finished orders.
Order details
Click any order to see its full details:
- Customer info — Name, email, phone.
- Design preview — The stitch preview snapshot captured at submission time.
- Template and input values — Which template was used and what text the customer entered.
- Pricing breakdown — Base price, stitch count, and any surcharges.
- Thread selection — The thread color, brand, and type chosen.
Receipts and barcodes
- Receipt scan — Enter a receipt token to look up an order by its printed receipt code.
- Barcodes — Generate barcodes for production tracking once orders are submitted.
Approval workflow
Orders submitted through the kiosk include an approval snapshot — a record of when and how the customer approved the design preview. This provides an audit trail for production.