# ThreadReady

> ThreadReady takes embroidery orders from the counter to the machine file. Start with the Kiosk: customers personalize on a tablet, approve a live stitch preview and pay at your register.

ThreadReady is embroidery order software for shops that personalize. Customers design on a tablet at the counter, approve a preview drawn from the real stitches, and pay at the register; the shop gets a production-ready order and the machine file. ThreadReady is made by Lambda Coffie LLC. The Kiosk is available now; Commerce,
AI and Studio are coming soon.

## Key facts

- Category: embroidery order intake, personalization and production handoff software.
- Available product: ThreadReady Kiosk, $100/month with everything included.
- Trial: 14 days free, no card required.
- Who it is for: embroidery shops taking walk-in names, monograms, team orders and small custom jobs.
- What the customer does: picks a design, types the text, chooses a font and thread, checks the
  live stitch preview and the price, then approves.
- What the shop gets: an order number, a receipt QR code, an approved proof, and a machine file.
- Machine files: DST, PES, EXP and JEF. DST is the default; a batch downloads as one ZIP.
- Hardware: any tablet or computer with a modern browser, on a stand. A QR scanner is optional;
  a receipt printer is optional (receipts are emailed by default).
- Payments: customers pay at the shop's own register. ThreadReady does not process payments.
- Not the same as: a generic form builder, a spreadsheet, or a full digitizing editor. Studio
  (digitizing) is a separate, coming-soon product.
- Data: shops can export orders to CSV at any time and can cancel whenever they like.

## Products

- [ThreadReady Kiosk](https://threadready.com/products/kiosk): Self-service ordering at your counter. Available now, $100/month after a 14-day free trial. Customers personalize your designs on a tablet at the counter, approve a preview drawn from the real stitches and pay at your register. The order arrives ready to stitch.
- [ThreadReady Commerce](https://threadready.com/products/commerce): Personalization for your online store. Coming soon. A plugin for the online store you already run. Shoppers will personalize on your product page, and the approved design goes into the cart with the order. Shopify first, then WooCommerce.
- [ThreadReady AI](https://threadready.com/products/ai): Logos digitized while the customer waits. Coming soon. The logo will be digitized in your shop while the customer waits, and they approve the stitch preview before they pay. They can send the logo from their phone, from a link you text them.
- [ThreadReady Studio](https://threadready.com/products/studio): A full digitizing editor. Coming soon. For whoever digitizes in your shop. Build or fix a design stitch by stitch, with fills, satins, underlay and lettering, and save it as a machine file.

## Main pages

- [Home](https://threadready.com/): what ThreadReady does and how an order moves from counter to machine.
- [Pricing](https://threadready.com/pricing): the Kiosk plan and the coming products.
- [Answers](https://threadready.com/answers): plain answers to the questions shop owners ask most.
- [About](https://threadready.com/about): who makes ThreadReady and why.
- [Kiosk](https://threadready.com/products/kiosk): capabilities, hardware and the counter workflow.
- [API reference](https://threadready.com/api/docs) and [OpenAPI spec](https://threadready.com/api/v1/openapi.json):
  the public orders API, authentication, endpoints and errors.

## Help Center

### Getting Started
  - [Welcome to ThreadReady](https://threadready.com/help/welcome): An overview of the platform, the optional starter kit, and the setup checklist that gets your kiosk taking orders.
  - [Signing Up and Verifying Your Email](https://threadready.com/help/signing-up): Create a shop, verify your email and choose your password, resend the link, and what happens to a signup that is never verified.
  - [Products & Pricing](https://threadready.com/help/products-and-pricing): Your products (shown or hidden on the kiosk, which designs they offer, size limits), whether orders are priced, price lists, adjustments, thread pricing and the price preview.

### Kiosk & Storefront
  - [How customers order](https://threadready.com/help/how-customers-order): Every way an order starts today (at the counter, at home, kiosk to phone), why it is always placed on a paired tablet, and what staff see for each.
  - [Kiosk Configuration](https://threadready.com/help/kiosk-setup): Add the starter kit, pair a kiosk tablet (what pairing does and why it is needed), manage kiosk devices, and set the kiosk mode, timeouts, receipts and customer-facing options.
  - [Paperless receipts: how customers get theirs](https://threadready.com/help/paperless-receipts): The default: the order number, the total and a QR code on screen, Email me my receipt, and finding the order at the register.
  - [Printing receipts and labels](https://threadready.com/help/printing-receipts-and-labels): Turn on kiosk receipt printing for the tablets with a printer, garment and bag labels, the print dialog, silent printing and paper size.
  - [Saved designs: start at home, finish in the shop](https://threadready.com/help/saved-designs): Customers save a design on their own phone or computer and finish it on the kiosk with a short code or QR code, or take a kiosk design with them on their phone.

### Ordering at the Kiosk
  - [A Tour of the Kiosk](https://threadready.com/help/kiosk-tour): What a customer sees from the welcome screen to the order screen: choosing a product or design, one step per field, review and the receipt.
  - [Text, Monograms, Fonts and Thread Colours](https://threadready.com/help/kiosk-lettering): What customers can type and choose on each field, and the shop rules that limit it: length, lines, letter case, initials, fonts, sizes and threads.
  - [The Preview, the Hoop and Moving Lettering](https://threadready.com/help/kiosk-preview-and-placement): The live stitch preview, the embroidery area, and how customers move a field or a single letter, with the limits on each.
  - [Why the Kiosk Won't Let a Customer Continue](https://threadready.com/help/kiosk-order-problems): Every message that stops a step or the order (too long, too big, characters, moved letters, contact details, offline) and what to do about it.
  - [Price, Review, Approval and the Receipt](https://threadready.com/help/kiosk-review-and-receipt): The price as customers go, the review step, approving the design, the order screen, paying at the register, and proofs.
  - [Timeouts, Errors and Recovery](https://threadready.com/help/kiosk-timeouts-and-recovery): How a paired tablet looks after itself: the idle reset, refreshes, going offline, failed saves and pages, and re-pairing.

### Orders & Fulfillment
  - [Managing Orders](https://threadready.com/help/managing-orders): The order page: what to sew, the approval record and audit trail, machine files, scanning receipts, labels and the order API.
  - [The Order Queue and CSV Export](https://threadready.com/help/order-queue): Find orders: the status tabs, date range, search, comment and stale tags, new-order alerts, and exporting orders to a spreadsheet.
  - [Order Statuses and Telling the Customer](https://threadready.com/help/order-statuses): Move an order from Awaiting payment to Picked up, cancel or override, handle a conflict, and let the customer know it is ready.
  - [Correcting an Order After Approval](https://threadready.com/help/correcting-orders): Fix an approved order's text, font or thread with the customer's re-approval, keep letter settings, and change contact details and notes.
  - [API and Integrations](https://threadready.com/help/api-and-integrations): Connect your own tools: API keys and who can make them, a first request, paging and search, moving a status safely, machine-file downloads, every error, the rate limit, and the changelog.
  - [Webhooks](https://threadready.com/help/webhooks): Send order events to your other systems: the events and their bodies, the headers, verifying the signature (Node and Python), retries, Resend and test events.

### Designs, Fonts & Threads
  - [Creating Designs](https://threadready.com/help/creating-designs): Start a design (blank, from library art, or a copy), the editor and its fit check, hoops and the stitch area, publishing, archiving, and where a design is offered.
  - [Fields and Customer Rules](https://threadready.com/help/design-fields): What each field asks for (label, key, max length, default, fonts), text options, letter case, allowed characters, thread choice, several lines and monograms.
  - [Placing, Spacing and Sizing Lettering](https://threadready.com/help/lettering-and-sizes): Exact placement and snapping, spacing, satin density and underlay, envelopes (arch, bulge, pinch, perspective), small lettering, customer sizes and small fonts you buy.
  - [Fonts](https://threadready.com/help/fonts): Upload BX and .oef fonts, how sizes are grouped into families and which size is sewn, previewing and downloading a font, and Draft, Published and Archived.
  - [Font packs (one file per letter)](https://threadready.com/help/font-packs): Import a font sold as one stitch file per letter: how case, baselines and spacing are read, checking each size, and saving it as a font family.
  - [Thread Inventory](https://threadready.com/help/thread-management): Add threads from brand catalogs, tag them, choose which threads a design offers, and track what is on your machine and its needles.
  - [The Design Library](https://threadready.com/help/design-library): Upload stitch files for customers to put lettering around, previews, draft and published art, design families, AI tagging and layout presets.
  - [Sample Designs](https://threadready.com/help/sample-designs): The sample library a new shop starts with: what samples are, keeping one you have sewn, and removing the rest (in-use samples are hidden, not deleted).

### Shop Settings
  - [Workspace Settings](https://threadready.com/help/workspace-settings): Your shop name, time zone and checkout email, contact details, hoops, the kiosk address, and deleting a workspace.
  - [Branding the Kiosk](https://threadready.com/help/branding): Your logo, brand colour and how it stays readable, font, landing style, headline and approval wording.
  - [Customer Emails](https://threadready.com/help/customer-emails): The two emails sent for you, editing the wording, variables, preview, Send me a test, turning one off, and the reply-to address.
  - [The Dashboard and Analytics](https://threadready.com/help/dashboard-and-analytics): Today's open orders and pickups on the dashboard, and the 30-day order funnel, time to approval, conversion and rework in Analytics.

### Team & Account
  - [Team & Permissions](https://threadready.com/help/team-and-permissions): Roles and what each can change, inviting and removing members, owners, several workspaces, and support access.
  - [Your Account](https://threadready.com/help/your-account): Sign in, reset a forgotten password, change your name, email or password, email preferences, and delete your account.

### Billing & Plans
  - [Billing & Plans](https://threadready.com/help/billing-and-plans): The Pro plan, the free trial, subscribing (and keeping your trial days), billing emails, failed payments, cancelling and Keep Pro, refunds and promo codes.
  - [If Billing Lapses](https://threadready.com/help/billing-lock): When a workspace locks, what still works (orders, scanning, downloads), what stops, how long data is kept, and unlocking.
  - [Referrals](https://threadready.com/help/referrals): Share your link, earn $10 of credit on your payments for each paying shop, swag milestones and claiming them, and the rules.

## Blog

- [Why We Built ThreadReady — And What It Means for Your Embroidery Shop](https://threadready.com/posts/start-here): ThreadReady replaces the clipboard-and-sticky-note workflow with a purpose-built order platform for embroidery businesses. Here is the problem we set out to solve and how the product works. (2026-04-07)

## Contact

- Support: support@threadready.com
- [Contact form](https://threadready.com/contact)

## Optional

- [Full content](https://threadready.com/llms-full.txt): every help article and blog post as plain Markdown.
- [Sitemap](https://threadready.com/sitemap.xml)